We have a large group of guides and Tour Leaders. We are on duty to process your orders and reply to your e-mails within 24 hours.
All guides working for Walking Rome must read, sign and follow these guidelines.
Understand client's wishes: Each visit is different and we try to understand what the client requires from us.
Selection of a suitable guide: All our guides are fully qualified professionals: they may be licensed. They are carefully selected on the basis of qualifications, experience and reputation.
Clear written instructions to the guide: The selected guide will receive a written order form detailing the time, date, place, nature of visit, client's name and nationality.
Prepare the visit : The guide must prepare each visit, taking into account the client's age, nationality and any special requests. Be sure to relate your visit to the country of origin of your client.
Check transport, check portable phone of chauffeur: The chauffeur will also be given your mobile phone. You must check that the car or minibus are at the right place at the right time.
Punctual, smartly dressed, smiling: Our clients entrust us with their precious vacation time. You must arrive early, fresh, smartly dressed and smiling. Lateness will not be tolerated.
Personal service: You will naturally greet your clients warmly. Be sure to offer them exactly what they want to see, at their peace, taking them with you in your comments and descriptions. Do not lecture in a boring way. Encourage questions and participation.